At Lavoure Wigs LLC, we strive to provide our customers with high-quality products and excellent service. To ensure transparency and fairness in all transactions, we have established the following policy regarding refunds and exchanges for tampered orders:

1. Tampered Orders Definition: A tampered order is defined as any order that has been altered, modified, or damaged after delivery, either intentionally or unintentionally.
2. No Refunds or Exchanges: We regret to inform our customers that we do not offer refunds or exchanges for orders that have been tampered with. It is the responsibility of the customer to inspect their order upon delivery and report any discrepancies or damages immediately.
3. Exceptional Circumstances: In rare cases where a tampered order is due to a fault on our end, such as improper packaging or mishandling during shipping, we will review the situation on a case-by-case basis and may offer a refund or replacement at our discretion.
4. Reporting Tampered Orders: If you believe your order has been tampered with, please contact our customer service team within 3 days of delivery. Provide detailed information and photographic evidence, if possible, to assist us in investigating the issue.
5. Security and Prevention: We take the security of our orders seriously and implement stringent measures to prevent tampering during packaging and shipping. However, we advise customers to take precautions upon receiving their orders, such as inspecting packages for signs of tampering before accepting delivery.

By placing an order on our website, you acknowledge and agree to abide by this policy regarding tampered orders. If you have any questions or concerns, please don't hesitate to contact our customer service team for assistance.
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This policy is subject to change without prior notice. Any updates or revisions will be reflected on our website. Last updated (5th Apr, 2024)